Frequently Asked Questions
Everything you need to know about your SkyBound® gear.
What is the standard shipping timeframe for SkyBound® orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How does the SkyBound® satisfaction guarantee work?
We offer a 30-day risk-free trial on all equipment. If you are not completely satisfied with your purchase, you can return it for a full refund, minus return shipping costs.
Do your products come with a manufacturer warranty?
Yes, all SkyBound® premium products include a comprehensive warranty covering manufacturing defects. Warranty periods vary by product category, ranging from 1 to 10 years.
Are your trampolines and sports gear UV-resistant?
Absolutely. Our equipment is engineered with high-grade, UV-resistant materials designed to withstand harsh weather conditions and prolonged sun exposure without degrading.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through Affirm for larger equipment purchases.
Can I purchase replacement parts for older models?
Yes, we maintain a comprehensive inventory of replacement parts including nets, mats, and springs to ensure your SkyBound® gear remains safe and functional for years.