Returns & Exchanges

At SkyBound®, we stand behind the quality of our premium trampolines and outdoor play equipment. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Equipment

Carefully disassemble your gear and secure it in its original packaging, ensuring all hardware, safety netting, and components are included.

3

Attach Shipping Label

Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of the box over any previous labels.

4

Final Inspection & Refund

Once our warehouse receives and inspects the returned equipment for quality assurance, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing